Response to COVID-19 Pandemic

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News

Hendra Barns’ extra measures and expectations: how we are providing a safe environment to welcome our guests in 2020.

The health, safety and security of our guests is our highest priority.

Since we were instructed to close and lockdown like the rest of the country, here at Hendra Barns we have been working hard behind the scenes to make improvements and put the right safety measures in place so we can welcome guests back.  Although the Government announced in their statement of 23rd June that self-catering accommodation may open from 4th July, we have chosen to delay by two weeks, and reopen on Saturday 18th July.

The three properties at Hendra Barns are self-contained, set in 2.5 acres of meadow and woodland, so there is plenty of space to share safely. After this period of uncertainty, spending time with family in peaceful surroundings is more important than ever, and we are looking forward to welcoming guests to this special part of Cornwall.

Guests can be reassured that we have conducted a thorough Risk Assessment following Government and industry COVID-19 guidelines and have processes in place to maintain cleanliness and aid social distancing. 

Our priority at this time is the safety of guests and our team, which means that while some elements of your holiday will have to change slightly, we know that we can still offer you the Hendra Barns experience you know and love. The additional hygiene and social distancing measures we’ll be introducing are outlined below.

We look forward to hosting you at Hendra Barns.

Ken, Maggie and Anna
Hendra Barns


Covid-19 Risk Assessment

This Risk Assessment has been carried out following the guidelines on the HSE (Health and Safety Executive) web site www.hse.gov.uk

Assessment carried out by: Maggie Macfarlane
Hendra Barns, Mitchell, Nr Newquay, TR8 5AZ
Date assessment was carried out: 03/07/2020    

Potential Hazards

Contamination of the holiday accommodation by guests who are asymptomatic or who develop symptoms whilst in situ.

Transmission of the virus between guests or between guests and property management staff/contractors.

Who is at Risk?

Guests arriving on site, or with subsequent bookings, particularly the elderly or those with underlying health conditions.

Hendra Barns housekeeping and maintenance staff and their immediate families, particularly those who care for relatives who are elderly or have underlying health conditions.

The wider public locally.

Actions to Control Risk

Anybody who is exhibiting symptoms or who has any reason to believe they may have come into contact with the virus up to 14 days prior to their booking must follow the Government instruction to self-isolate, and follow guidelines, therefore please do not arrive at the accommodation. Please contact Hendra Barns to amend or cancel your booking.

Guests already staying in our accommodation that begin to show any symptoms must notify Hendra Barns staff immediately and all members of the party should return to their home.

Anybody in one of the vulnerable groups identified by the Government should follow Government advice. Please contact Hendra Barns for help and advice with their booking.

Contractors who are exhibiting symptoms or who have reason to believe they may have come into contact with the virus within the previous 14 days should not enter into any Hendra Barns managed properties and should follow NHS guidelines.

We ask all guests to follow guidelines on social distancing.

Guests of self-contained holiday homes can relatively easily avoid close contact with those from other households by continuing to apply well publicised social distancing measures when accessing or using their accommodation (e.g. when passing by neighbouring properties)

Guests can arrange for groceries to be delivered to their accommodation to avoid trips to the supermarket if preferred.

Guests are advised that there may be severely restricted opportunities to eat out at this time and should come prepared to self-cater.

Housekeeping Policy

Hendra Barns has adopted the cleaning practices recommended by Public Health England (PHE) for Cleaning in Non-Healthcare Settings 

Hendra Barns managed holiday properties are cleaned by our own employed housekeeping staff.

We strive to maintain extremely high standards of cleanliness in all of our properties.

While doing this we will protect our cleaning staff by supplying appropriate protective equipment including face masks, aprons and gloves.

All bed linen and towels supplied by Hendra Barns have been professionally laundered before each use.

All hard surfaces, tables, kitchen surfaces, stair handrails, door handles and fittings accessible to guests are wiped down with appropriate antibacterial cleaning products during each changeover clean.

We have removed decorative cushions, games, books, DVDs and other non-essential items from the properties.

To protect our housekeeping team, we will:
•  Remove all food and drink items from the fridge, freezer and cupboards;
•  Ask guests to double-line the bins and empty their own bins, placing the tied bags in the external waste bins;
•  We will dispose immediately of any lost property left by guests.

To allow more time for our cleaners to implement these extra hygiene procedures during changeovers we ask that guests depart promptly at 10.00am on the day of departure.

Maintenance

Should you have any maintenance issues during your stay please report these as soon as possible to us on 01872 510884.  You and all your guests will be asked to vacate the property whilst our maintenance team visit. You will be contacted one hour before they arrive to give you enough time to vacate.

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This policy will be reviewed monthly until the threat of COVID-19 has passed.